DELIVERY

We only deliver to UK addresses, including the Highlands & Islands of Scotland, Northern Ireland & other UK Islands.

Delivery Times

We will make and dispatch your order the next working day (Monday to Friday).

Delivery Rates

We offer free delivery and use Royal Mail 24 or Royal Mail 48 postage as standard. You can also choose Royal Mail Special Delivery for a small fee, guaranteed the next day by 1 pm.

RETURNS

Refunds

If you change your mind about an item, you can return it to us within 30 days. We will process your refund directly to your debit /credit card or PayPal account within one week of receiving your return.

For personalised items, we will refund the item value less the personalised element as we cannot resell it.

Please use a padded envelope. You can use a Large Letter stamp for a package under 100g.

Faulty Items

Please return a faulty product to us within 30 days of purchase to have it repaired or replaced or request a full refund. In either case, we will refund your return postage costs, equivalent to the price of a Large Letter stamp for a package under 100g.

Return Address

Vintage Lane
5A Bedgebury Business Park
Bedgebury Road
Goudhurst
CRANBROOK
TN17 2QZ

Please include the dispatch note or your name and order number.